EROL Cover Plan and Terms & Conditions
Telephone support
The reassurance of a helping hand just a phone call away.
Online Ticket Support
Submit your questions to our Online Ticket system for priority assistance.
Free upgrades and updates
All Cover Plans give you free upgrades and updates for your EROL Edition during the period of cover.
Lo-Call Telephone No. for all Support Queries
Discounted EROL Products and Services
Receive a 10% Discount off all additional EROL Software products, Plug-in’s, EROL Hosting and EROL Training courses during the period of cover.
Newsletter
Our regular newsletter will keep you up-to-date on the latest updates and upgrades available as well as keeping you on top of the latest developments in the world of e-commerce.
Included in EROL Cover Plan
- Free upgrades and updates for your Edition of EROL
- Discounted EROL Products and Services
- Access to EROL technical support phone line
- Guaranteed initial response within 7 working hours*
- Follow-up support until incident is resolved
- Fast-track response times to high priority issues
- Full access to EROL support resource centre
- Option to join EROL beta programme
- Regular e-mail newsletter
*Support lines are available Monday to Friday, 10:00 to 17:00 (UK Support Centre local time), excluding public holidays, terms subject to change without notice.
