Telephone Support Plan~

Peace of mind – whatever the issue, help is only a phone call away!

We now offer a selection of Telephone Support Plans for customers who are no longer within their 30 Day Technical Support period. Check below to see which plan is right for you.

1. BRONZE Telephone Support Plan - 5 incidents: £100

The Bronze Telephone Support plan is available to customers who are no longer within their free 30 day support period. The Bronze Telephone Support plan offers continued, rapid response support via telephone and Priority Helpdesk over a 12 month period for up to 5 Support Incidents.

Features:
» Access to EROL Technical Support telephone hotline
» Support for up to 5 incidents*
» Guaranteed response within 8 working hours (business days only)
» Follow-up support until incident is resolved
» Support contract covers any EROL software product
» Dedicated Priority Support Helpdesk
» Monday to Friday, 10am - 5pm, GMT (excluding Bank Holidays)

2. SILVER Telephone Support Plan - 10 incidents: £199

The Silver Telephone Support plan is available to customers who are no longer within their free 30 day support period. The Silver Telephone Support plan offers continued, rapid response support via telephone and Priority Helpdesk over a 12 month period for up to 10 Support Incidents.

Features:
» Access to EROL Technical Support telephone hotline
» Support for up to 10 incidents*
» Guaranteed response within 8 working hours (business days only)
» Follow-up support until incident is resolved
» Support contract covers any EROL software product
» Dedicated Priority Support Helpdesk
» Monday to Friday, 10am - 5pm, GMT (excluding Bank Holidays)

3. GOLD Telephone Support Plan - 12 Month Support: £699

The Gold Telephone Support plan is available to customers who are no longer within their free 30 day support period. The Gold Telephone Support plan offers continued, rapid response support via telephone and Priority Helpdesk for a Unlimited Support for 1 Year

Features:
» Access to EROL Technical Support telephone hotline
» Support for an unlimited number of incidents* (during 12 month period)
» Guaranteed response within 8 working hours (business days only)
» Follow-up support until incident is resolved
» Support contract covers any EROL software product
» Dedicated Priority Support Helpdesk
» Monday to Friday, 10am - 5pm, GMT (excluding Bank Holidays)

~~Bronze Support Plan - 5 incidents|PS/01|Silver Support Plan - 10 incidents|PS/02|Gold Support Plan - 12 month unlimited support|PS/03|~394~395~~